ITSM Product Manager

2 days ago


Chicago, Illinois, United States Acunor Inc Full time

Join Acunor Inc as an ITSM Product Manager to spearhead the ServiceNow product within our Managed Support Suite Technology stack. This role offers a unique opportunity to shape the strategic direction and tactical roadmap of the product, aligning with the company's vision for service delivery and operations.

The ideal candidate will possess exceptional strategic thinking and vision skills, with experience in implementing ServiceNow products. Knowledge of the ITIL framework and strong business and technical acumen are also essential. Additionally, financial savviness, analysis skills, polished presentation and communication skills, strong influencing and leadership abilities, and effective time management skills are required.

This position is based in Chicago, IL, with a hybrid schedule that includes 3 days onsite. The salary for this role is approximately $120,000 per year, reflecting the demands of the job and the location.

Responsibilities
  • Define strategic direction and tactical roadmap for the ServiceNow product
  • Collaborate with D&T Development and Infrastructure teams, CMSO organizations, and external teams to drive product strategy and adoption
  • Assess organizational needs by reviewing specifications, requirements, and market research
  • Develop short-term and long-term product roadmaps, reports, and analyses to inform management decisions
  • Introduce new products and features to drive efficiencies and automation, analyzing return-on-investment and establishing schedules with development teams

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