Customer Service Representative

1 month ago

Dallas, Texas, United States Mass Markets Full time
Mass Markets
  • Job Summary: As a Call Center Representative at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional and timely manner. Your goal will be to ensure first call resolution through effective problem-solving and call handling. You will also be responsible for researching systems to find missing information and coordinating with other departments to resolve issues when needed. Additionally, you will accurately document and process customer claims in appropriate systems.

    Key Responsibilities:

    • Handle inbound and outbound contacts in a professional and timely manner.
    • Ensure first call resolution through effective problem-solving and call handling.
    • Research systems to find missing information as applicable.
    • Coordinate with other departments to resolve issues when needed.
    • Accurately document and process customer claims in appropriate systems.

    Requirements:

    • Excellent communication and customer service skills.
    • Ability to work in a fast-paced environment and handle multiple priorities.
    • Strong problem-solving and analytical skills.
    • Ability to work independently and as part of a team.
    • Basic computer skills and knowledge of customer relationship management (CRM) systems.

    What We Offer:

    • Competitive salary and benefits package.
    • Opportunities for professional growth and development.
    • Collaborative and dynamic work environment.
    • Recognition and rewards for outstanding performance.

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