Shift Team Lead

6 days ago


Bloomington, Indiana, United States Southpaw Full time
Job Summary

We are seeking a highly motivated and experienced Shift Team Lead to join our team at Southpaw. As a Shift Team Lead, you will be responsible for leading a team of crew members to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Team Leadership
    • Lead a team of crew members to achieve sales and customer service goals
    • Coach and develop team members to improve performance and productivity
    • Conduct regular team meetings to discuss goals, progress, and challenges
  • Operational Excellence
    • Ensure that all store operations are running smoothly and efficiently
    • Monitor and maintain high standards of customer service, quality, and cleanliness
    • Identify and implement process improvements to increase efficiency and productivity
  • Customer Focus
    • Provide exceptional customer service to drive sales growth and customer loyalty
    • Anticipate and respond to customer needs and concerns
    • Develop and maintain relationships with regular customers
  • Business Acumen
    • Monitor and analyze sales and customer service data to identify trends and opportunities
    • Develop and implement plans to drive sales growth and improve customer service
    • Collaborate with other team members to achieve business objectives
  • Communication and Interpersonal Skills
    • Communicate effectively with team members, customers, and management
    • Build and maintain strong relationships with team members and customers
    • Provide feedback and coaching to team members to improve performance
    Requirements
    • Education and Experience
      • High school diploma or equivalent required
      • 1-2 years of experience in a retail or food service environment
    • Skills and Qualifications
      • Excellent communication and interpersonal skills
      • Ability to lead and motivate a team
      • Strong problem-solving and analytical skills
      • Ability to work in a fast-paced environment
      • Basic math and computer skills
    • Physical Demands
      • Ability to stand for long periods of time
      • Ability to lift up to 25 pounds
      • Ability to work in a fast-paced environment
      What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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