Client Service Liaison
5 days ago
Job Summary:
As a Client Service Partner at Stellar Innovations, you will play a vital role in providing exceptional business-to-business support to our clients. Your primary responsibility will be to manage orders, oversee a portfolio of digital assets, and work closely with the Product Manager on various tasks.
Key Responsibilities:
- Client Relationship Management: Build and maintain strong relationships with clients by delivering outstanding customer service, ensuring their needs are met and exceeded.
- Account Support: Provide timely and effective support for client accounts, handling service issues, and addressing invoicing questions in a professional and courteous manner.
- Domain and Brand Management: Manage a portfolio of domain names, trademarks, and brand protection to safeguard our clients' global internet presence and reputation.
- Order Fulfillment: Take and fulfill orders, becoming a trusted advisor to our clients and ensuring their satisfaction with our services.
- Revenue Growth: Identify new revenue opportunities and enhance product offerings to drive business growth and expansion.
- Team Collaboration: Collaborate with Service Support teams to complete tasks and projects, ensuring seamless communication and coordination.
Requirements:
To succeed in this role, you will need to possess excellent communication and interpersonal skills, be tech-savvy, and have a strong understanding of business operations and customer service principles.
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