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Guest Services Agent Overnight

2 months ago

Kennedy Space Center, United States Wyndham Hotels & Resorts Full time
Job Summary

The Guest Services Agent Overnight is a critical role in ensuring the success of our hotel operations. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, while also maximizing room revenue and occupancy.

Key Responsibilities
  • Provide attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout.
  • Maximize room revenue and occupancy through effective sales and marketing techniques.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Process guest transactions, including check-ins, check-outs, and room assignments.
  • Maintain accurate records and reports, including front office logs and guest information.
  • Collaborate with other hotel departments to ensure seamless guest experiences.
  • Stay up-to-date on hotel policies, procedures, and promotions to effectively communicate with guests.
Requirements
  • High school diploma or equivalent required.
  • College coursework in a related field (e.g. hospitality, business) is a plus.
  • Previous experience in a hotel or customer service role is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of hotel software systems.
Working Conditions

This is a full-time position that requires flexibility and long hours, including evenings, weekends, and holidays. The ability to stand for extended periods and lift up to 20 pounds is also required.

About Wyndham Hotels & Resorts

Wyndham Hotels & Resorts is the largest hotel franchisor in the world, with a portfolio of 20 brands across 9,000 hotels in over 80 countries. We are committed to providing exceptional guest experiences and opportunities for our team members to grow and succeed.