Guest Experience Specialist

1 week ago


Williams, Arizona, United States Kampgounds Enterprises, Inc. Full time

At Kampgrounds Enterprises, Inc., we're committed to providing unforgettable experiences for our guests. As an Outdoor Guest Services representative, you'll play a vital role in ensuring our visitors have an exceptional time. Whether they're camping in RVs, cabins, or teepees, you'll be the face of our organization, delivering top-notch customer service and support.

Job Overview

Our ideal candidate is a team player who can adapt to a fast-paced environment. You'll need to be proactive, patient, and possess excellent communication skills. As you'll be working at an altitude of 7,000 feet, you should be comfortable with high-altitude conditions.

Responsibilities
  • Evaluate and address guest needs and concerns
  • Ensure the safety and well-being of guests and property
  • Coordinate with office staff to facilitate smooth operations
  • Learn and utilize our Campground Management system
  • Maintain open lines of communication with staff and management
  • Enforce campground policies and implement solutions to achieve our goals
  • Welcome after-hours guests and complete check-in processes

We offer a competitive hourly rate ($15+), dependent on experience. You'll also have opportunities to grow professionally, develop new skills, and be part of a dynamic team that's passionate about delivering exceptional experiences.



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