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Principal Commercial CRM Analyst
2 months ago
Company Overview:
Danaher Corporation is a global leader in the life sciences sector, dedicated to enhancing human health through innovative solutions. We foster a culture of collaboration and inclusivity, where diverse perspectives drive our success.
Position Summary:
As a Senior CRM Systems Analyst, you will play a pivotal role within our Customer Relationship Management (CRM) team. This fully remote position requires a strategic mindset and a collaborative spirit, as you will work closely with our global Customer Service, Sales, Marketing, and IT departments to enhance our CRM platform.
Key Responsibilities:
- Strategic Collaboration: Act as a key partner to our global teams, analyzing processes, identifying areas for improvement, and implementing strategies to enhance operational efficiency.
- System Support: Leverage your expertise in current processes to support CRM initiatives and continuous improvement projects. Collaborate with IT to develop effective solutions and ensure user satisfaction.
- CRM Roadmap Development: Facilitate feedback sessions with CRM super users to identify pain points and prioritize enhancements for the CRM Commercial Roadmap.
- Salesforce Evaluation: Assess new Salesforce features for their business impact and propose actionable plans for leadership consideration.
- Training and Development: Identify training needs and conduct sessions to improve user knowledge and adoption of CRM functionalities.
Qualifications:
To be successful in this role, you should possess:
- A Bachelor's degree in Marketing, Business, Management Information Systems, or a related field.
- 5+ years of experience with Salesforce as a business analyst or system administrator.
- 3+ years of experience in Customer Service SFDC Email to Case.
- 5+ years of experience in Sales Operations, Commercial Operations, or IT CRM.
- A willingness to travel up to 10% of the time.
Preferred Qualifications:
Additional experience in data management and customer service platforms will be advantageous.
Work Environment:
At Danaher, we recognize the importance of flexible work arrangements and are committed to supporting our employees in achieving a work-life balance.
Compensation:
The salary range for this position is competitive and commensurate with experience, along with eligibility for bonus and comprehensive benefits.