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Customer Care Specialist at Feldmann Imports
2 months ago
Feldmann Imports Mercedes-Benz is seeking dedicated individuals to enhance our esteemed Client Care Department. If you possess experience in any sector that prioritizes delivering exceptional service, we invite you to consider this opportunity. The ideal candidate is a proactive, creative team member who shares our commitment to providing high-quality, consistent service to our clientele.
What We Provide:
- Competitive compensation of $25.00 per hour based on performance metrics
- Comprehensive Medical, Dental, and Vision Insurance
- 401K Retirement Plan
- Paid time off and vacation benefits
- Short-Term Disability Coverage
- Opportunities for professional growth
- Employee vehicle purchase incentives
- Complimentary Saturday lunches
- Long-term job stability
- Health and wellness programs
- Discounts on various products and services
- Over 25% of our workforce has been with us for over a decade
- More than 10% have been part of our team for over 20 years
- Over 25% of our staff are women
- More than 15% of our employees have advanced in their careers
Key Responsibilities:
- Focus on delivering outstanding customer service
- Answer incoming calls with clarity and positivity
- Schedule appointments for clients efficiently
- Utilize strong analytical and critical thinking skills to assess customer needs
- Exhibit empathy and gauge tone to ensure a positive customer interaction
- Complete follow-up tasks related to daily activities
- Adapt to a fast-paced environment and embrace change
- Manage phone and email communications for extended periods
- Achieve individual and team objectives by effectively managing time and productivity
- Adhere to attendance policies and maintain regular availability for work
Qualifications:
- Experience in customer service with a focus on exceptional experiences
- Proficient computer skills and ability to multitask
- Outgoing personality with a talent for relationship building
- Consistent work history and readiness to embark on a new career path
- Strong knowledge of MS Office applications
- Excellent verbal and written communication skills
- Automotive industry experience is not a requirement
- Valid U.S. driver's license
- Willingness to undergo pre-employment background checks and screenings
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
