Retail Operations Coordinator
5 days ago
At Granules Pharmaceuticals, we are seeking a skilled Retail Operations Coordinator to join our team. This role will be responsible for providing exceptional support to our sales directors and customers, ensuring seamless sample fulfillment and inventory management.
About the RoleThis is a full-time position that requires strong organizational skills, attention to detail, and excellent communication abilities. As a key member of our team, you will be responsible for maintaining accurate inventory records, tracking samples, and completing customer requests in a timely manner.
Responsibilities- Maintain accurate inventory records of available samples and components
- Track and manage sample shipments, including physical visits to local retailers when necessary
- Complete customer and vendor forms as required
- Effectively communicate with the team regarding document completion and follow-up actions
- Manage customer portals and maintain up-to-date information
- Provide weekly stock status reports for assigned customers
- Item setup with customers and internally
- Update and maintain market share database files
- Complete NIRF forms within one week of project kickoff by customer/sales and upload them to GlassCubes
- Respond to and assist other GCH teams as needed
To succeed in this role, you should possess strong communication skills, both internal and external, and the ability to adapt quickly in a dynamic business environment. The ideal candidate will be a self-starter with demonstrated experience in managing multiple priorities, executing tactical plans, and staying up-to-date on changes in the customer base.
You will also need to have strong organization skills, a willingness to learn and grow, and experience working on cross-functional teams. Having a basic knowledge of Over-the-Counter (OTC) medications is a plus.
In terms of technical requirements, proficiency in Microsoft Office Suite, particularly Excel, and Adobe is necessary. Additionally, packaging and shipping customer/product samples, both internally and externally, is an essential part of this role.
The successful candidate must be able to lift boxes weighing up to 20 pounds occasionally and have valid transportation with a driver's license. Regular visits to retail outlets may be required to gain information or purchase samples.
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