Vehicle Maintenance Coordinator

2 days ago


Glendale, Arizona, United States Sanderson Automotive Group Full time
Job Overview: We are seeking an experienced Automotive Service Advisor to join our team at the Sanderson Automotive Group. In this role, you will play a critical part in delivering exceptional customer service and ensuring the smooth operation of our service department.

You will be responsible for coordinating service appointments, reviewing work orders for accuracy, and overseeing the status of customer vehicles. Your ability to communicate effectively, multitask, and maintain a high level of organization will be essential in this position. Additionally, you will work closely with technicians to ensure effective diagnosis and repairs, and collaborate with management to resolve any customer service issues or operational challenges.

Responsibilities:
  • Schedule service appointments and ensure the availability of necessary resources.
  • Review work orders for accuracy and completeness before submitting to technicians.
  • Oversee the status of customer vehicles, keeping customers updated on progress, delays, or changes.
  • Suggest and upsell additional services based on the vehicle's condition and manufacturer guidelines.
  • Educate customers on recommended services, repair options, and vehicle safety features.

Requirements:
  • Prior experience as an automotive service advisor or in a customer-facing role is preferred.
  • Strong understanding of automotive systems and repair processes.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Proficiency in automotive service software and basic office applications.

Benefits: Our comprehensive benefits package includes health, dental, and vision insurance options, paid time off (PTO), holiday pay, and ongoing training and career development opportunities.

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