Technical Support Specialist

5 days ago


Decatur, Alabama, United States Randstad Global Capability Center Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Randstad Global Capability Center. As a key member of our IT department, you will be responsible for providing technical assistance and support to our employees, ensuring the smooth operation of our IT systems.

Key Responsibilities:
  • Provide technical support and troubleshooting for hardware and software issues, both on-site and remotely.
  • Install, configure, and update IT equipment, operating systems, and company-specific applications.
  • Manage the inventory of IT equipment and components, ensuring efficient use and maintenance.
Requirements:
  • Technical degree or associate degree in Computer Science, Information Technology, or related fields.
  • At least 1-3 years of experience in technical support, hardware repair, or similar roles.
  • Advanced knowledge in hardware repair and maintenance, as well as experience with enterprise software installation and configuration.
Preferred Skills:
  • Experience with ticket management systems and ITIL best practices.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Excellent communication skills to interact with users at different levels of technical knowledge.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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