Operations Coordinator
3 weeks ago
Role Overview
">We are seeking a highly skilled Central Scheduler to join our team at ARCXIS, the nation's leading engineering and inspections firm.
">About the Role
">- ">
- As a Central Scheduler, you will play a vital role in connecting new home builders with our dedicated field teams, ensuring that inspections run smoothly and efficiently.">
- You will prioritize daily routes, manage high-volume calls, and react quickly to unexpected changes in the field, all while delivering exceptional customer service.">
- Your strong problem-solving skills and ability to think on your feet will be essential in troubleshooting and resolving issues promptly.">
Key Responsibilities
">- ">
- Navigate and analyze client information to determine inspection schedules.">
- Manage high-volume incoming calls and emails across multiple lines.">
- Coordinate visits to job sites based on builder timelines and inspection needs.">
- Collaborate with clients and team members to troubleshoot, problem-solve, and maximize customer satisfaction.">
- Track inspections and proactively communicate with clients about changes or missing details.">
- Ensure geography-based assignment of tasks for smooth daily operations.">
- Help management maintain builder relationships and provide exceptional customer service.">
Requirements
">- ">
- A High School Diploma or GED is required.">
- At least 3 years of office experience and 2+ years of scheduling or similar work.">
- Excellent data entry and typing skills (50-60 WPM).">
- Proficiency in MS Office, CRMs, and Excel; Salesforce knowledge is a plus.">
- A knack for solving problems in real-time and balancing a high volume of tasks.">
- Strong communication skills and an eye for detail.">
What We Offer
">- ">
- A competitive salary of approximately $45,000 - $60,000 per year, depending on experience.">
- Comprehensive health, dental, and vision insurance.">
- Health savings accounts and employee assistance programs.">
- Paid time off, life insurance, and referral bonuses.">
- A dynamic, fast-growing company where innovation meets opportunity.">
Work Schedule
">Monday – Friday, day shift. Occasional weekend work as needed to meet business demands.
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