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Sales Associate

2 months ago

Hingham, Massachusetts, United States The Paper Store Full time
About The Paper Store

The Paper Store is a premier destination for all gift-giving needs, committed to sharing its passion with each customer during every visit. Our mission is to deliver world-class service, achieve sales goals, and maintain merchandising standards in a fun and fast-paced retail environment.

Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for delivering exceptional customer service, achieving sales goals, and maintaining a clean and organized store environment.

Key Responsibilities
  • Customer Service
    • Greet and welcome every customer warmly and with enthusiasm
    • Understand customer needs by asking open-ended questions
    • Explain product features and benefits in relation to the customer's needs
    • Suggest additional items to build onto sales
    • Thank the customer sincerely and invite them to return and shop with us again
  • Brand Ambassador
    • Be a TPS brand ambassador
    • Build customer loyalty by being friendly, attentive, and respectful of customers
    • Contribute to a positive work environment with respectful, ethical behavior, and honest communication
  • Store Operations
    • Prepare incoming product for the sales floor
    • Merchandise product following company visual guidelines and visual standards
    • Maintain store maintenance and cleanliness standards
  • Additional Responsibilities
    • Act as a TPS Champion by modeling the G.U.E.S.T. service approach
    • Process new product, stock shelves, and recover the sales floor
    • Process transactions at the Point of Sale
    • Enthusiastically participate in training and development as required
    Requirements
    • Previous experience in specialty retail is preferred, but not required
    • Ability to work a flexible schedule, including nights, weekends, and holidays
    • Ability to multitask while being attentive to customers and remaining flexible to the needs of the business
    • Possess an ability to work well in a team environment
    • Proficient in using Microsoft Office and POS Systems
    • Ability to stand for long periods of time
    • Professional conduct, demeanor, and attire, in compliance with company dress code
    • Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques