Restaurant Manager

7 days ago


Asheville, North Carolina, United States Omni Hotels & Resorts Full time

Overview

The Omni Grove Park Inn is a renowned hotel known for its understated elegance and southern charm. As a Restaurant Manager, you will be part of a team that delivers exceptional service to our guests, including U.S. Presidents and luminaries from the worlds of art, entertainment, sports, and politics.

Job Description

This role is responsible for ensuring the proper training and supervision of all personnel in the restaurant. You will be expected to deliver prompt, courteous service that meets Omni Food and Beverage standards and company policies.

Responsibilities

  • Assist in the overall supervision of the department, ensuring that all staff members are trained and equipped to provide excellent service.
  • Oversee the bar area, ensuring that all drinks are prepared and served to the highest standards.
  • Complete a daily environmental checklist for the dining room, ensuring that it is clean and well-maintained.
  • Spot check liquor pars and order daily supplies, ensuring that the restaurant is always well-stocked.
  • Hold pre-meal meetings and monthly department meetings, ensuring that all staff members are informed and up-to-date.
  • Follow up on established training steps, ensuring that all staff members are proficient in their roles.
  • Handle guest comments and complaints, ensuring that all guests receive exceptional service.
  • Communicate with guests and receive feedback, ensuring that all feedback is acted upon.
  • Stay on the floor during peak hours, ensuring that all guests receive prompt and courteous service.
  • Observe, teach, and correct staff's service, ensuring that all staff members are providing excellent service.
  • Examine food preparation and beverage presentation, ensuring that all dishes are prepared and presented to the highest standards.
  • Maintain the condition of the dining room, lobby lounge, morsels, mini bar, and room service, ensuring that all areas are clean and well-maintained.
  • Assist the manager in scheduling, completing weekly payroll, and forecasting both weekly and monthly, ensuring that all tasks are completed efficiently and effectively.
  • Participate in interviewing new employees as needed, ensuring that all new staff members are properly trained and equipped to provide excellent service.
  • Prepare maintenance requests and follow up, ensuring that all maintenance tasks are completed promptly and efficiently.
  • Monitor food and liquor requisitions and food waste, ensuring that all supplies are ordered and used efficiently.
  • Check bar controls, shot glass use, red lining, and bottles totally empty daily, ensuring that all bar areas are well-maintained.

Omni Hotels & Resorts is an equal opportunity employer.



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