Customer Experience Ambassador
5 days ago
Company Overview:
We are Trinchero Family Estates, a leading winery with a rich history and tradition of excellence. Our team is dedicated to providing exceptional customer experiences and ensuring that every guest leaves feeling valued and appreciated.
Job Description:
We are seeking a highly motivated and organized individual to join our hospitality team as an Hospitality Intern. In this role, you will assist in the coordination and execution of all events, including weddings, corporate functions, and wine tastings. You will work closely with our hospitality manager and director to ensure seamless event execution and exceed our guests' expectations.
Key Responsibilities:
Assist with event planning and coordination, including venue setup, decorations, and logisticsEnsure exceptional customer service and maintain high standards of professionalism at all timesWork collaboratively with cross-functional teams, including culinary, scullery, and visitor servicesParticipate in bi-annual departmental inventory procedures and maintain accurate recordsSupport the maintenance of hospitality facilities and equipmentLearn all aspects and departments of Trinchero Family Estates' hospitality operationsExecute daily setups and service for events, including meals, tastings, and meetingsRequirements:
- High school diploma required; two-year or four-year degree preferred
- 2-5 years of experience in hospitality, including recent experience in restaurant/banquet supervision
- Excellent organizational skills and ability to follow through on projects with minimal supervision
- Excellent verbal and written communication skills
- Creativity and ability to maintain a dynamic and fun environment
- Working knowledge of fine dining caliber food and beverage service standards
- Able to interact effectively with other departments within the winery and outside vendors/agencies/customers
Working Conditions:
This is a regular working schedule position that includes weekends and holidays. You will be required to work long and irregular hours during peak seasons and/or special events. The physical demands of this role include moderate to heavy work, moving wine cases and retail supplies, setting up for special events, standing for long periods of time, and washing wine glasses and dishes to keep a clean work environment.
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