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IT Systems Administrator

1 month ago

Rancho Cucamonga, California, United States Towill, Inc. Full time
Job Overview

Towill, Inc. is seeking a highly skilled IT Systems Administrator to join our team in Rancho Cucamonga. As a key member of our IT Department, you will provide technical assistance to end-users at all levels of the company, ensuring seamless IT services across our Southern California offices.

Key Responsibilities:

  • Install, implement, and troubleshoot computer hardware and software according to department standards and procedures.
  • Identify and resolve issues related to Windows desktop and Windows Server hardware and software.
  • Provide exceptional customer service by delivering courteous and informative responses to end-user requests.
  • Investigate and secure resources to address technically challenging issues faced by end-users.
  • Manage inventory of stationery and mobile computers, peripherals, and software.
  • Take sole responsibility for managing archive data and its corresponding media.
  • Track and record daily tasks and progress towards completion and resolution.
  • Assist in servicing and troubleshooting cloud-based phone systems and network server issues.
  • Engage in local and remote travel, up to 40% of the time.

Requirements:

  • Must have a good driving record and be capable of using own vehicle.
  • Strong knowledge of networking fundamentals and technologies, including DNS, DHCP, VPN, and Active Directory.
  • Proficient in Windows desktop administration, maintenance, and troubleshooting, with a working knowledge of Microsoft Office applications.
  • Strong working knowledge of security fundamentals.
  • Ability to tackle complex technology assignments with minimal supervision.
  • Establish and maintain positive working relationships with vendors and employees at all organizational levels.
  • Effective communication skills at all levels of an organization.
  • Work well independently with minimal supervision.
  • Dependable, timely, adaptable, responsible, and accountable.
  • Strong problem-solving and decision-making skills to identify, research, and resolve problems.
  • Ability to manage schedule and travel effectively.
  • Quick learner with experience in configuring and administering domain controllers in a domain environment.
  • Capable of performing basic wiring and other physical networking tasks.
  • Experience working with Windows Server versions 2008, 2008 R2, 2012, 2012 R2, 2016, and 2019.

Preferred Qualifications:

  • Experience with AutoCAD, Micro station, or other drafting tools.
  • Experience with ticketing systems such as Spiceworks or Freshservice.
  • Experience administering Office 365, Linux, VOIP, Sophos UTM routers, and PowerShell.

Working Conditions:

  • Dayshift hours primarily. May require 45-to-50-hour work weeks.
  • Travel required 40% of time.
  • Exposure to dust, heat, noise, chemical fumes, and high voltage power.

Physical Requirements:

  • This position requires sitting (65%), standing (10%), walking (15%), and bending and stooping (10%).
  • Additional physical requirements are as follows:
    • Ability to do work on floors, ladders, crawlspaces, and ceiling work.
    • Ability to access file cabinets that stand at various heights.
    • Ability to work under pressure and meet deadlines.
    • Ability to understand, speak, and follow English instructions.
    • Ability to drive a vehicle.