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Veteran Family Support Case Coordinator
2 months ago
Job Title: Veteran Family Support Case Coordinator
Department: Veteran Services
Employee Type: Full-time, hourly
Exemption Status: Non-Exempt
Salary Range: $42,000 - $47,000
Reports to: SSVF Daytona Team Lead
Role Summary:
The Veteran Family Support Case Coordinator is dedicated to assisting veterans and their families in overcoming housing challenges, accessing VA and community benefits, and facilitating connections to essential resources. This role involves maintaining comprehensive client records and engaging in various special projects as assigned.
Key Responsibilities:
- Conduct assessments for new clients during the screening and intake process.
- Engage with clients, colleagues, and community partners in a professional and respectful manner.
- Evaluate client eligibility for programs and provide referrals to external resources.
- Support veterans in planning for housing stability, including job training, education, budgeting, and connecting to benefits.
- Perform housing inspections in compliance with program standards.
- Ensure housing units meet rent reasonableness criteria as per program guidelines.
- Complete household recertifications for program eligibility every 90 days.
- Collaborate with veterans to develop housing stability plans using S.M.A.R.T. goals and monitor progress.
- Provide ongoing support, crisis intervention, and resource referrals.
- Coordinate various services, including housing, benefits, medical, legal, and psychological support.
- Consult with team members to ensure effective case management.
- Maintain accurate client files and documentation in the Homeless Management Information System.
- Conduct home visits to assist clients in achieving housing stability.
- Act as a liaison with VA outreach and community departments.
- Facilitate emergency services for clients experiencing homelessness.
- Engage with community partners to enhance service coordination for veteran households.
- Participate in meetings, workshops, and special projects as needed.
Qualifications:
- Veterans are preferred candidates.
- Three years of relevant work experience is desirable.
- A Bachelor's Degree in a related field is preferred.
- Must pass a Level II background check.
- Clearance of a federal-level drug screening is required.
- A valid driver's license and a clean driving record are necessary.
- Must have vehicle insurance within 30 days of onboarding.
- A vehicle for work purposes is required.
Essential Skills and Attributes:
- Knowledge of substance abuse and mental health issues, including interventions and treatment planning.
- Familiarity with affordable housing programs such as Section 8 and VASH vouchers.
- Understanding of community resources related to homelessness and veterans.
- Proficiency in data entry and client interaction documentation.
- Strong interpersonal and communication skills.
- Ability to organize resources and prioritize tasks effectively.
- Experience in building trust with diverse populations.
- Capability to work independently and as part of a team.
- Knowledge of funding sources and mechanisms.
- Effective oral and written communication skills.
- Commitment to public service and collaboration with stakeholders.
- Ability to maintain confidentiality of client information.
Physical Requirements:
- Ability to walk, stand, or sit for extended periods in various environments.
- Occasional lifting or moving of items up to 15 pounds.
- Capability to operate a motor vehicle.
Changing Homelessness, Inc. is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace.