Team Operations Leader

2 months ago


Boston, Massachusetts, United States Chick-fil-A Main Street FSR Full time
Job Overview

Position: Shift Manager

Role Summary:

As a Shift Manager, you will guide our team in delivering exceptional service while ensuring operational efficiency. Your leadership will foster a culture that embodies the values of Chick-fil-A, focusing on team development and daily operational success. Starting Wage: $16 Per Hour.

Key Qualifications:

  • Demonstrated experience in a leadership role within a service-oriented environment.
  • Ability to:
    • Maintain a positive and motivating atmosphere.
    • Approach tasks with a commitment to excellence.
    • Embrace feedback as a tool for personal and team growth.
    • Innovate strategies to enhance operational performance and team engagement.
    • Uphold high standards of execution consistently.

Core Responsibilities:

  • Integrity in Leadership: Uphold and implement the correct procedures, aligning with Chick-fil-A's mission and values.
  • Lead by Example: Set the standard for service and operational excellence, ensuring adherence to company policies while treating all individuals with respect.
  • Foster a Positive Environment:
    • Stay humble, always seeking to serve and support.
    • Be proactive in taking on additional responsibilities.
    • Exhibit common sense in team interactions and guest relations.
  • Drive Operational Excellence:
    • Maintain a comprehensive awareness of restaurant activities, engaging with the team actively.
    • Develop and execute plans that promote team success.
    • Assist in resolving operational challenges to enhance efficiency and quality.
    • Continuously assess team performance and service quality, steering improvements towards excellence.
    • Communicate objectives and provide constructive feedback regularly.
  • Management Duties:
    • Oversee cash management and ensure accurate financial reporting.
    • Monitor food safety standards consistently.
    • Conduct daily evaluations of food quality and safety protocols.
    • Ensure proper maintenance and storage of all operational tools and equipment.
    • Enforce adherence to company policies and document any infractions appropriately.
    • Commit to regular opening or closing shifts as required.

Essential Attributes:

  • Integrity and ethical conduct
  • Service-oriented mindset
  • Collaborative spirit
  • Effective communication skills
  • Flexible availability
  • Reliability and accountability

About Chick-fil-A Main Street:

At Chick-fil-A Main Street, we pride ourselves on creating a welcoming environment where our team members thrive. Our vision is centered around “Serving Suffolk with a Caring Heart.” We believe in building strong relationships within our team and the community we serve.

Our Core Values:

  • Integrity
  • Teamwork
  • Innovation
  • Empowerment
  • Influence

Expectations of Our Team:

  • Maintain a positive and respectful workplace
  • Demonstrate a strong work ethic
  • Embrace accountability
  • Celebrate team achievements
  • Contribute to a warm and inviting atmosphere

What We Offer:

  • A supportive and engaging team environment
  • Discounted meals during breaks
  • Flexible scheduling options
  • Opportunities for scholarships
  • Competitive compensation and benefits
  • Paid time off for full-time staff

We are committed to fostering growth and advancement for our team members, encouraging them to enhance their skills and pursue leadership opportunities while serving our community.


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