Events and Experiences Manager

1 day ago


West Hollywood, United States Casa Madera West Hollywood Full time
Job Overview

Casa Madera West Hollywood is seeking a dynamic Events and Experiences Manager to drive sales growth, develop new business opportunities, and exceed customer expectations. This high-energy role will cover both our Casa Madera location in West Hollywood and our Toca Madera location in the same area.

Key Responsibilities
  • Maximize store-level restaurant sales by identifying and qualifying special events, buyouts, and outside catering inquiries.
  • Report to the Director of Events on all special event bookings, BEOs, buyout forms, and database maintenance.
  • Drive sales at existing venues by hitting targets, increasing event sales year-over-year, and developing partnerships with local key influencers, hotels, and other businesses.
  • Maintain a comprehensive database of leads and events using TripleSeat, ensuring reservationists are trained in its use.
  • Develop marketing triggers with the Director of Events to enhance sales efforts.
  • Collaborate with operations and culinary teams to create and maintain special event menus, off-site catering menu offerings, and customer-facing menu materials.
  • Foster strong relationships with customers, responding to inquiries in a timely manner and approaching leads with a 'Guest First' mentality.
About Us

Casa Madera West Hollywood is a high-end dining concept from hospitality group Noble 33, offering an immersive experience that combines Mexican coastal cuisine with French technique and Japanese precision.

Salary and Benefits

This salaried position comes with commission-based incentives, providing opportunities for financial growth and recognition.


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