Mercedes Benz Parts Advisor

3 weeks ago


Flushing, New York, United States Helms Bros Mercedes-Benz Full time

Job Summary:

Helms Bros Mercedes-Benz is seeking a professional Parts Advisor to join our team. As a key member of our Parts Department, you will be responsible for overseeing the parts sales process from start to finish, ensuring seamless communication with customers and staff, and providing exceptional service to internal and external customers.

Key Responsibilities:

  • Manage the parts sales process, including communicating with customers on parts status and ensuring accurate and timely delivery of parts.
  • Collaborate with staff and customers to provide friendly and professional service, resolving any issues that may arise.
  • Utilize the parts catalog to accurately identify and locate parts, ensuring that all orders are correct and pricing is in line with estimates.
  • Provide price quotes and other information to customers, ensuring that all transactions are accurate and efficient.
  • Review body shop estimates to ensure that all parts ordered are correct and pricing is in line with the estimate.
  • Pull and fill orders from stock, maintaining a high level of accuracy and efficiency.
  • Conduct weekly bin checks to ensure the accuracy of stock, notifying the Parts Manager of any discrepancies.
  • Locate out-of-stock parts from outside sources and submit emergency orders as necessary.
  • Ensure that all internal requests for parts are billed on service repair orders.
  • Receive payment from retail customers or obtain credit authorization, ensuring that all transactions are accurate and efficient.
  • Set up orders for daily shipment, delivery, or pick-up, ensuring that all deadlines are met.

What We Offer:

  • Medical, Dental, and Vision insurance
  • Paid Vacation
  • Paid Training
  • 401k
  • Aggressive wages
  • A positive, supportive, and professional work environment


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