Technical Product Manager

4 days ago

Seattle, Washington, United States Amazon Full time
About the Role

We are seeking a seasoned Technical Product Manager to own the technical roadmap and lead Collaborative Intelligence Technology vision to embed GenAI at every stage of the knowledge lifecycle, assisting humans and transforming the customer experience.

Key Responsibilities
  • Responsible for overall product vision and adoption.
  • Own the service messaging, including operational, feature or service positioning, and other outreach efforts.
  • Partner with the UX team to engage with customers, identify their needs, and define customer experience.
  • Based on this data, periodically refresh your 3-Year plan, write operational plan (OP1), define and track goals, and refresh roadmap quarterly.
  • Promote new features, track the feature or product usage metrics, and find needle movers to drive adoption.
  • Effectively run business reviews to review Page 0 and Page 1 metrics, celebrate wins, identify risks/issues/challenges and unblock the team, and escalate as needed.
About the Team

The Collaborative Intelligence Technology (CIT) organization currently caters to a range of customers.

  • First, Enterprise customers utilizing AWS re:Post Private, a customer enablement service for Enterprise Support (ES) and Enterprise On-Ramp (EOP) customers.
  • Second, AWS Managed Services (AMS) customers utilizing Self-Service Reports (SSR).
  • Third, public developers accessing self-service knowledge articles and community-generated knowledge on AWS re:Post.
  • Fourth, AWS Support frontline operations teams and Kumo product teams consuming actionable insights through self-service dashboards, Real-Time Metrics (RTM) dashboards, Kumo page-0 metrics, and on-demand analytics.
  • Last, AWS customer-facing employees use AWS Guide for internal collaboration and self-service knowledge to solve customer problems.
Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

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