Customer Service Representative, Sales Lead
2 days ago
At Destination XL, we're on a mission to revolutionize the way our guests experience men's Big & Tall apparel. We're seeking a Customer Service Representative, Sales Lead who is passionate about delivering exceptional customer service and driving sales growth in our fast-paced retail environment.
Company OverviewWe're not just a retailer – we're a partner in building long-term relationships with our guests. Our commitment to developing our people and promoting from within sets us apart from other retailers. Plus, with free-standing stores that close at 7pm, our team members enjoy a better work-life balance.
We believe in recognizing and rewarding our team members for their hard work and dedication. That's why we offer quarterly bonuses to eligible associates. Whether you're just starting your career or looking to take it to the next level, we've got opportunities for growth and development.
Salary and BenefitsThe hourly rate for this position is $10.30 - $14.00 per hour, plus a commission rate between 1.5% and 6% based on personal sales volume. As a full-time associate, you'll also be eligible for medical, dental, and vision plans, as well as a 401(k) plan and life insurance.
In addition to competitive pay and benefits, we offer paid holidays, sick/personal days, and vacation time. Our comprehensive benefits package is designed to support your overall well-being and help you achieve a better work-life balance.
Job DescriptionAs a Customer Service Representative, Sales Lead, you'll play a key role in ensuring every guest has an exceptional shopping experience. Your responsibilities will include:
- Welcoming guests and taking the time to understand their needs and preferences
- Serving as a product knowledge expert and selling a range of apparel, including private labels and name brands
- Coaching and training colleagues to develop their selling skills and behaviors
To succeed in this role, you'll need:
- A high school diploma or equivalent (a college or university degree is helpful but not required)
- Superior customer service techniques and experience with problem/complaint resolution
- The ability to lift up to 10 lbs. and move up to 50 lbs.
As a valued member of our team, you'll enjoy a range of benefits and opportunities, including:
- Quarterly bonuses based on store sales
- Medical, dental, and vision plans
- A 401(k) plan and life insurance
- Paid holidays, sick/personal days, and vacation time
At Destination XL, we're committed to diversity, equity, and inclusion. We celebrate individual differences and promote a workplace culture that values respect, empathy, and understanding.
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