Diagnostic Solutions Specialist

1 month ago

Salt Lake, Utah, United States Zoetis Full time
Job Summary

The Diagnostic Solutions Consultant will be a field-based customer-facing member of our sales team, responsible for selling Zoetis diagnostic instruments, tests, and associated products and services within an assigned US sales territory. This role will also involve building and maintaining customer relationships to maximize customer retention. The successful candidate will achieve budgeted sales quotas within targeted accounts in the assigned territory, update and maintain sales funnel and customer profile data within the system, and collaborate with other Zoetis colleagues to achieve goals and support the diagnostics business.

Key Responsibilities

Develop and maintain a thorough understanding of diagnostic products and services.

Travel to offices of existing and prospective customers, with a target of 3-4 existing customers and 3-4 new business opportunities per day. This will involve extensive driving and periodic overnight travel (approximately 4-8 nights per month, depending on the territory).

Document all customer and prospect interactions via the online system.

Transport equipment to customer and prospective customer locations, lift, set up, and demonstrate diagnostic solutions, equipment, and features, and clearly explain the uses and benefits of diagnostic products and services.

Secure purchase orders for diagnostic products and services, provide ongoing customer support, including assisting customers with product, technical, or service concerns, making periodic customer courtesy calls, keeping clients informed of new products and services, and interfacing as needed with sales, accounting, and technical staff to ensure customer questions and needs are timely addressed.

Work cooperatively with the Diagnostic Technical Specials to ensure strong customer service and enhance utilization, generate new business and new business leads, including placing instruments in competitor's accounts, academia, and research settings, and gathering referrals from existing customers.

Support billing and collection efforts, and possess the ability to safely lift and move 60 lbs.

Requirements

Minimum of 4 years of demonstrated sales experience, or relevant technical/clinical experience, preferably in the medical, scientific, or healthcare industry.

Minimum of an Associate's degree (Bachelor's degree preferred); preferably with a science or business emphasis or equivalent experience.

Exemplifies early adopter behaviors for rapid learning ability, absorbs and applies technical information, and demonstrates skilled technical sales capabilities.

Capably grows technical knowledge through relationships, creative solutions, and enhances customer loyalty, demonstrates expertise in veterinary terminology/science, and demonstrated skills selling capital equipment in physician and/or veterinary clinics.

Skilled at making presentations (including financial presentations) at all levels, ability to transport, set up, and demonstrate equipment quickly and effectively, balances strategic and tactical business requirements, and possesses a superior understanding of current and possible future market trends, sales initiatives, and information affecting the business and organization.

Equal Opportunity Employer

Zoetis is an equal opportunity employer and complies with all applicable national, state, and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers.

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