Billing Operations Specialist

4 weeks ago


San Francisco, California, United States Anthropic Full time

We are seeking a detail-oriented and analytical Billing Operations Specialist to join our growing billing and monetization team.

Key Responsibilities:
  • Manage and optimize customer billing processes for accuracy, efficiency, and customer satisfaction.
  • Collaborate with product, engineering, and payments fraud teams to conduct root cause analysis, identify process improvements, and automate billing processes.
  • Generate and analyze reports on billing performance and trends to drive continuous improvement.
  • Manage relationships with third-party partners to maintain up-to-date listings and resolve customer billing issues.
  • Partner with Finance and Go-to-Market teams to address user inquiries related to onboarding, billing, and collections.

Requirements:

  • 3+ years of experience in financial or billing operations, preferably in high-volume SaaS environments.
  • Strong working knowledge of billing systems, subscription management, and invoicing tools.
  • Strong project management skills.

We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.



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