Billing Operations Specialist
4 weeks ago
We are seeking a detail-oriented and analytical Billing Operations Specialist to join our growing billing and monetization team.
Key Responsibilities:- Manage and optimize customer billing processes for accuracy, efficiency, and customer satisfaction.
- Collaborate with product, engineering, and payments fraud teams to conduct root cause analysis, identify process improvements, and automate billing processes.
- Generate and analyze reports on billing performance and trends to drive continuous improvement.
- Manage relationships with third-party partners to maintain up-to-date listings and resolve customer billing issues.
- Partner with Finance and Go-to-Market teams to address user inquiries related to onboarding, billing, and collections.
Requirements:
- 3+ years of experience in financial or billing operations, preferably in high-volume SaaS environments.
- Strong working knowledge of billing systems, subscription management, and invoicing tools.
- Strong project management skills.
We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
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