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Mission Services Director

2 months ago

Greenbelt, Maryland, United States Leidos Full time
Job Summary

Leidos is seeking an experienced leader to oversee mission engineering and operational support at Goddard Space Flight Center. As a Mission Services Manager, you will play a vital role in ensuring the success of mission operations.

Key Responsibilities
  • Oversee the design and implementation of Incident, Problem, and Change Management structures within the Operations environment and across various service areas.
  • Collaborate with stakeholders to translate customer and business needs into a strong learning strategy across the Enterprise.
  • Develop detailed learning tasks tailored to the organizational structure.
  • Lead a team of professionals and work closely with cross-functional teams to ensure effective incident management, problem resolution, and availability of critical systems and services.
  • Establish escalation procedures, manage critical incidents, and implement continuous improvement initiatives.
  • Partner with Service Line Leadership to enhance the problem management practice, driving the identification, analysis, and resolution of underlying problems to prevent recurrence of incidents.
  • Develop and refine incident, problem, and availability management processes, frameworks, and best practices.
  • Lead and mentor a team of incident, problem, and availability management professionals, providing guidance, support, and professional development opportunities.
  • Drive a culture of continuous improvement by identifying opportunities to enhance incident, problem, and availability management practices.
Requirements
  • Typically requires a BA/BS or equivalent experience and 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience.
  • Requires broad management and leadership knowledge to lead project or operations teams.
  • Experience with the Incident, Change, and Problem Management service management systems.
  • Attention to detail and ability to handle crisis situations.
  • Ability to apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk.
  • Ability to work as part of a team which may be virtual, global, and/or multi-functional.
  • Strong interpersonal communications skills with both peers and customers.
  • Strong leadership skills.
  • Solid technical background in IT operations.
Clearance

Secret clearance (required)