Field Service Engineer
2 weeks ago
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.
Job DescriptionWe are seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance to our customers' diagnostic equipment. This is a remote position that requires travel up to 50% of the time.
Key Responsibilities- Provide technical support and maintenance to customers' diagnostic equipment
- Act as a trusted partner to existing customers, building promoters and achieving targeted retention rates
- Manage and drive development of accounts according to strategic account plans
- Deliver first-line support and technical troubleshooting, elevating Level 2+ issues to service specialists
- Coordinate order, delivery, and billing
- Implement and maintain the effectiveness of the quality system
- Ensure instrument analytical turnaround time (uptime/repair/maintenance)
- Conduct customer business reviews (KPI reviews)
- Manage customer relationships and thoroughly plan, prepare, and follow up customer visits
- Identify customer training requirements
- Coach customers and share knowledge (education)
- Identify and resolve customer pain points (troubleshooting)
- Replenish and control inventory
- Build image and brand in the eyes of the customer
- Sell or reinforce Abbott's total solution value offering
- Collect and transmit VOC (Voice of Customer)
- Bachelor's degree or equivalent relevant experience required
- Two to four years' experience relevant experience with instrumentation utilized in a laboratory environment, or directly in a laboratory environment, field service, technical call center, for Abbott Diagnostics products
- Experience providing technical product application and/or hardware support
- Experience interfacing with customers
- Strong people management and communication skills
- Trouble shooting/problem solving skills
- Computer skills (word, excel, power point, internet savvy)
- Ability to prioritize independently
- Negotiation skills
- Demonstrate sales skills
- Commitment to customers
- Service-minded
- Bachelor's degree in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology or Commercial is preferred
Abbott is an Equal Opportunity Employer, committed to employee diversity. We offer a competitive salary and benefits package, including medical coverage, retirement savings plan, tuition reimbursement, and education benefits.
Apply now to join our team and take the first step towards a rewarding career with Abbott.
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