Customer Service Director

3 days ago


Tucson, Arizona, United States Poly Print Inc Full time
About Poly Print Inc

We are a leading manufacturing company seeking an experienced Customer Service Manager to join our team.

Job Summary

The Customer Service Manager will be responsible for maintaining customer satisfaction by providing problem-solving resources and managing staff. In the absence of this position, the Customer Service Lead will take over and assign duties to the Customer Service Reps.

Key Responsibilities
  • Accomplish customer service human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees;
  • Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews;
  • Determine customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, forming focus groups, benchmarking best practices, analyzing information and applications;
  • Improve customer service quality results by studying, evaluating, and re-designing processes;
  • Maximize customer operational performance by providing helpdesk resources and technical advice;
Requirements
  • Bachelor's degree or equivalent work experience;
  • Minimum one year supervisory or management experience;
  • Minimum one year customer service experience;
  • Sales and/or Customer Service experience;
  • Leadership experience;
  • Strong analytical and problem-solving skills;
  • Excellent communication and interpersonal skills;
Compensation

$80,000 - $110,000 per year, depending on experience.



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