Customer Service Team Lead

3 weeks ago


Fountain Hills, Arizona, United States Goodwill of Central & Northern Arizona Full time
About Us

Goodwill of Central & Northern Arizona is a non-profit organization dedicated to helping individuals and families achieve economic stability and self-sufficiency. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.

Job Summary

This Customer Service Team Lead role is responsible for providing exceptional customer service and support to donors and customers. The ideal candidate will have prior experience in customer-facing roles and possess strong communication and problem-solving skills.

Key Responsibilities
  • Provide outstanding customer service and support to donors and customers
  • Resolve customer complaints and concerns in a professional and timely manner
  • Work collaboratively with the sales floor team to achieve sales goals and provide a positive shopping experience
Requirements
  • High school diploma or equivalent required; one year of experience in customer service preferred
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Estimated Salary Range:

$16/hour - $22/hour depending on experience



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