Customer Service Representative

2 days ago

Orange Park, Florida, United States ValorVIP Full time
Job Title: Customer Service Representative

At ValorVIP, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through timely and professional communication.

Key Responsibilities:
  • Handle inbound and outbound customer contacts in a courteous and timely manner
  • Listen to customer needs and resolve issues in a professional and empathetic manner
  • Utilize knowledge base and training to accurately answer customer questions
  • Follow all required scripts, policies, and procedures
  • Escalate customer issues to the managerial team as needed
Requirements:
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Experience with data-entry utilizing a computer
  • The ability to read and speak English fluently
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Ability to work regularly scheduled shifts within our hours of operation
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred Qualifications:
  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience
Benefits:
  • Competitive compensation package
  • Opportunities for advancement and professional growth
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • Paid time off and holidays
  • Regular raises and bonuses
Working Conditions:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

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