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Assistant Team Leader

2 months ago

Dedham, Massachusetts, United States THE PAPER STORE Full time
Job Title: Assistant Team Leader

At The Paper Store, we are seeking a highly motivated and experienced Assistant Team Leader to join our team. As a key member of our management team, you will be responsible for delivering exceptional customer service, driving sales growth, and leading a high-performing team.

Key Responsibilities:
  • Customer Service: Provide world-class service to customers, utilizing the G.U.E.S.T. service approach to ensure a unique shopping experience.
  • Team Leadership: Build and inspire a high-performing team, providing coaching and development opportunities to ensure team members reach their full potential.
  • Sales Growth: Drive sales growth through effective sales and service leadership behaviors, utilizing tools such as The Hallmark Crown Rewards Program and TPS Customer Capture.
  • Store Operations: Manage store operations, including visual presentation, inventory management, and payroll administration.
Requirements:
  • Experience: Previous experience in specialty retail management is preferred.
  • Leadership Skills: Ability to create a team environment through positive leadership and inspire team members to deliver exceptional results.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, team members, and management.
  • Adaptability: Ability to adapt to and lead change, with a focus on continuous improvement and innovation.

The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.