Beauty Services Specialist
22 hours ago
We are seeking a highly skilled and experienced Beauty Services Specialist to join our team at Ulta Beauty. As a Beauty Services Specialist, you will be responsible for delivering exceptional beauty services to our guests, including haircuts, color, texture, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing.
Key Responsibilities- Performance:
- Meet or exceed sales goals of $800 average weekly sales and productivity goals for hair services by delivering exceptional guest service and contributing to meeting or exceeding the store's goals related to retail and service sales, guest loyalty, and retail shrink.
- Demonstrate business acumen with an understanding of business drivers and identified opportunities for growth.
- Perform product demonstrations with guests to drive sales and the guest service experience.
- Support the execution of in-store events, promotions, and marketing initiatives that deliver an unrivaled guest experience.
- Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
- People:
- Develop guest relationships through consultations and appropriate retail and service recommendations.
- Demonstrate high standards of customer service and salon image standards.
- Serve all guests, including walk-in guests, in a timely and efficient manner.
- Develop a partnership with skin therapists and the retail team to provide a total-store and well-rounded guest experience.
- Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest service.
- Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and on the sales floor.
- Process:
- Be knowledgeable of and ensure compliance with Ulta Beauty policies, procedures, and standards.
- Follow all safety, sanitation, and infection control procedures before, during, and after services; always ensure compliance with state board guidelines.
- Follow established service protocols to ensure a consistent and exceptional guest experience.
- Utilize appropriate booking and clientele systems to book guests for return services and for events.
- Communicate any supply needs to the EM, ensuring guest readiness at all times.
- Maintain outstanding store operational standards, including cleanliness of the salon, sales floor, restrooms, backroom, break area, and any additional assigned area.
- Adhere to the Ulta Beauty dress code.
- Protect company assets by following loss prevention best practices and providing exceptional guest service.
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