Digital Business Relationship Manager

1 week ago

Littleton, Colorado, United States Doyle Group, Inc Defunct Full time
Job Title: Business Relationship Manager - Digital

Join a leading nonprofit organization as a Business Relationship Manager - Digital, where you will play a crucial role in shaping the future of their digital strategy. As a key member of the team, you will be responsible for driving technology demand, identifying opportunities, and delivering innovative digital solutions that align with the organization's mission.

Key Responsibilities:
  • Capability Area Needs & Strategic Roadmap:
    • Develop a deep understanding of the organization's digital goals, challenges, and opportunities.
    • Build and manage a strategic roadmap for the digital capability area, focusing on optimizing technology solutions that provide the greatest value.
    • Collaborate cross-functionally with other departments to ensure the integration of digital strategies with the overall organizational objectives.
  • Relationship & Solution Delivery Management:
    • Build strong relationships with leadership and staff to understand and prioritize digital technology needs.
    • Serve as a key liaison between the technology department and other areas of the organization.
    • Oversee projects from inception through to completion, ensuring alignment with strategic goals and resolving any obstacles.
    • Manage vendor relationships, ensuring the delivery of agreed-upon services and negotiating contracts as necessary.
    • Continuously seek opportunities for improvement in digital service delivery.
  • Demand Management:
    • Engage with technology team members to discover needs, prioritize project requests, and facilitate alignment across stakeholders.
    • Ensure transparency around technology capacity and bandwidth, providing guidance on initiatives to prioritize based on organizational needs.
  • Team & Functional Leadership:
    • Directly lead and manage the Technical Product Manager within the digital capability area.
    • Provide leadership to technical teams involved in project management, engineering, and operations.
    • Work closely with other BRMs and technology leadership to continuously improve the relationship management function within the organization's technology department.
Role Qualifications:
  • Bachelor's degree in Computer Science, Business Administration, or equivalent experience.
  • Minimum of 5 years of experience in a supervisory role, with a focus on leading technical project delivery professionals, particularly in digital or MarTech.
  • Strong skills in client service, leadership, and project management.
  • Demonstrated business acumen and ability to work across departments at senior levels.
  • Experience in relationship management and ability to elicit business requirements from various functions.
  • Proven ability to influence senior leadership, peers, and vendors effectively.
  • Ability to prioritize tasks in a dynamic environment.
  • MBA preferred but not required.
Technical Competencies:
  • Experience implementing a digital strategy with meaningful experience in at least 4 of the following areas:
    • Email Marketing (strong preference for Salesforce Marketing Cloud)
    • Communication Channel Strategy/Implementation
    • Mobile First Experience-Mobile App design, build, and/or ongoing operations (e-commerce or non-profit especially desirable)
    • A proven track record using industry-standard Digital and MarTech systems and tools
    • Website design, build, and/or ongoing operations (e-commerce or non-profit especially desirable)
    • Search Engine Optimization
    • Constituent Relationship Management (CRM; strong preference for Salesforce)
    • Search Engine Optimization
    • Web Analytics
    • Social Media Management
    • Content Management Systems
    • Virtual Collaboration/Meetings/Events
    • Non-profit experience is a plus
  • Experience Cloud
  • Experience using virtual platforms for managing events
  • Understanding accessibility
  • Using Sprout Social, Google Analytics

Location: Flexible, open to candidates across the US.

The estimated hiring compensation range for this role is $120-$135,000 based on our average compensation schedule. Final offers will be based on the candidate's geographic location and consider career experience and may vary from this range due to these and other factors.

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