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Student Employee-Academic Technician
2 months ago
We are seeking a highly motivated and detail-oriented Student Employee-Academic Technician to join our team at InsideHigherEd. As a Student Employee-Academic Technician, you will play a critical role in providing technical support to our campus community.
Key Responsibilities- Assist with the configuration and installation of various types of computer systems and peripherals.
- Troubleshoot hardware and software issues reported to us through our ticketing system.
- Maintain accurate records of all work performed on tickets assigned to you.
- Communicate effectively with clients via phone and email to resolve technical issues.
- Assist with team-wide projects, such as moving department computer equipment or replacing computers in academic computer labs.
- Perform other duties as assigned by your supervisor.
- Be able to work 15-28 hours per week.
- Be a current student at SHSU and enrolled in a minimum of 6 credit hours.
- Experience working with computer hardware and peripherals.
- Experience working with the Windows 10 operating system, with MacOS/iOS experience a plus.
- Excellent verbal and written communication skills.
- Ability to learn new skills and observe processes, policies, and rules.
- Ability to balance work and personal life responsibly.
- Dependability, initiative, and a team-oriented approach.
- Ability to lift loads up to 50 pounds.
We are a team of professionals dedicated to providing exceptional technical support to our campus community. We work closely with other areas within IT to ensure the smooth operation of our systems and services.
What We OfferWe offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
