Director of Carrier Voice Routing and Analytics

2 days ago

Dallas, Texas, United States Sangoma Full time
Job Title: Director of Carrier Voice Routing and Analytics Job Summary: Sangoma Technologies Corporation is seeking a highly skilled Director of Carrier Voice Routing and Analytics to lead carrier inbound/outbound routing, pricing, network analytics, and business analysis. This role is essential for optimizing network performance, improving cost efficiencies, driving revenue growth, and aligning business strategy with data insights. Key Responsibilities: * Oversee outbound carrier routing strategies to maximize operational efficiency and profitability * Analyze network performance metrics to inform data-driven decisions on pricing, rates, and capacity planning * Provide actionable insights and reporting on both outbound and inbound DID (Direct Inward Dialing) networks, including IPES and reseller networks * Develop and execute cost-saving strategies that also enhance revenue growth * Lead the growth of the IPES network while streamlining the DID footprint consolidation under our own OCN (Operating Company Number) * Partner with Engineering, Product, and Operations teams to implement network optimizations across all carrier services * Conduct in-depth analysis of carrier performance data to identify trends, inefficiencies, and opportunities for improvement * Develop financial models and business cases to support strategic initiatives such as network expansion, rate negotiations, and new product offerings * Collaborate with finance, sales, and product teams to align carrier routing strategies with overall business objectives * Present data-driven insights to senior leadership, recommending actionable changes to improve profitability, reduce costs, or optimize service offerings Requirements: * 8+ years experience in optimizing network performance, improving cost efficiencies, driving revenue growth * Extensive Experience in carrier voice management, particularly in routing optimization, cost management, and performance analytics * Ability to use data to make informed decisions on capacity management, rate negotiation, and network performance * Proven ability to analyze market trends, build financial models, and develop business strategies that drive operational and financial improvements * Proven ability to manage complex projects, often under tight deadlines and in high-pressure situations * Expertise in using Excel, SQL, Power BI, or similar tools for financial modeling, data analysis, and reporting * Willingness to work scheduled shifts and manage after-hours emergency projects as needed * Familiarity with emerging telecom trends, particularly in VoIP, SIP trunking, and next-gen carrier services What We Offer: * Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period * Matching 401K program * Flexible Time Off & Company Holidays * Entrepreneurial work environment partnered with high-growth career opportunities About Sangoma: Sangoma is a leading business communications platform provider with solutions that include its award-winning UCaaS, CCaaS, CPaaS, and Trunking technologies. The enterprise-grade communications suite is developed in-house and available for cloud, hybrid, or on-premises deployments. Additionally, Sangoma's integrated approach provides managed connectivity, network, and security services. A trusted communications partner with over 40 years on the market, Sangoma has over 2.7 million UC seats across a diversified base of over 100,000 customers. Sangoma has been recognized for nine years running in the Gartner UCaaS Magic Quadrant.

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