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Automotive Customer Service Specialist

2 months ago

Waveland, Mississippi, United States Kirk's Wheel & Tire Pros Full time
Position Overview

At Kirk's Wheel & Tire Pros, we are committed to fostering the professional growth of our employees. We provide a friendly and engaging work environment, extensive training programs, competitive pay, and outstanding benefits. Start your fulfilling career with a company that emphasizes reliability and excellence.

Benefits and Perks
  • Extensive Training and Professional Development
  • Attractive Compensation Package
  • Supportive and Inclusive Work Environment
  • Comprehensive Benefits Package

Job Summary
As a key advisor, you will assist customers with their vehicle service needs, generate repair orders, and coordinate with the service team. There are numerous opportunities for career advancement and professional development.

Key Responsibilities
  • Greet and assist customers in a friendly manner
  • Identify customer issues, perform necessary evaluations, and conduct road tests
  • Create detailed Repair Order Requests specifying required services
  • Obtain customer consent prior to commencing service work
  • Discuss completed services with customers and process payments
  • Ensure the cleanliness of the showroom and replenish displays as needed
  • Conduct daily cash handling tasks at the close of business
  • Adhere to the Company Quality Control Program, Safety Policy, and comply with OSHA and EPA regulations
Desired Qualifications
  • High School diploma or equivalent vocational training
  • Experience with computerized sales and marketing tools
  • Knowledge of automotive tire, lubrication, and maintenance issues
  • Ability to utilize diagnostic tools such as Mitchell Repair, Activant, All-Data, and vehicle service manuals
  • Preferred Experience:
    • 2+ years in a retail environment, especially in automotive tire, lubrication, and maintenance
    • 3+ years as a Service Advisor in an automotive repair shop, dealership, or similar setting
    • Experience as a vehicle mechanic or lubrication technician