Retail Key Carrier Coordinator
4 weeks ago
Job Summary: We are seeking a highly motivated and organized Key Carrier to join our team at Marshalls. As a Key Carrier, you will alternate between the Coordinator and Key Carrier roles, taking on leadership responsibilities to maintain the store's overall performance.
Key Responsibilities:
- Provide exceptional customer service and create a positive shopping experience.
- Promote a culture of honesty and integrity, maintaining confidentiality when necessary.
- Act as Manager on Duty, adhering to company policies and procedures.
- Ensure the store team performs tasks and activities in accordance with the store plan, prioritizing as needed.
- Address immediate customer service issues and provide coaching to Associates.
- Exercise discretion regarding customer service policies to satisfy customers.
- Maintain accurate Associate coverage in service areas for a positive customer experience.
- Ensure Associates adhere to all operational procedures.
- Communicate effectively with management and Associates when setting and addressing priorities.
- Provide feedback, recognition, and coaching to Associates.
- Partner with Management on Associate training needs to increase effectiveness.
- Ensure adherence to all labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in shrink reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
Requirements:
- Able to work a flexible schedule, including nights and weekends.
- Team player, working effectively with peers and supervisors.
- Able to respond appropriately to changes in direction or unexpected situations.
- Knowledge of company standard software, systems, and procedures.
- Knowledge of merchandise flow in stores.
- Proven problem-solving skills.
- Able to effectively coach, delegate, and follow-up on multiple people/tasks.
- Able to act quickly under challenging circumstances.
- Capable of multi-tasking.
- Superior communication and organizational skills with attention to detail.
- 1 year retail experience, 6 months leadership experience.
Benefits:
- Associate discount.
- EAP.
- Smoking cessation.
- Bereavement.
- 401(k) Associate contributions.
- Child care & cell phone discounts.
- Pet & legal insurance.
- Credit union.
- Referral bonuses.
Additional Benefits:
- 401(k) match.
- Medical/dental/vision.
- HSA.
- Health care FSA.
- Life insurance.
- Short/long term disability.
- Paid parental leave.
- Paid holidays/vacation/sick.
- Auto/home insurance discounts.
- Scholarship program.
- Adoption assistance.
Starting Pay: $14.00 to $14.50 per hour.
Equal Employment Opportunity: We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.
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