Retail Key Carrier Coordinator

4 weeks ago


McKinney, Texas, United States Marshalls Full time

Job Summary: We are seeking a highly motivated and organized Key Carrier to join our team at Marshalls. As a Key Carrier, you will alternate between the Coordinator and Key Carrier roles, taking on leadership responsibilities to maintain the store's overall performance.

Key Responsibilities:

  • Provide exceptional customer service and create a positive shopping experience.
  • Promote a culture of honesty and integrity, maintaining confidentiality when necessary.
  • Act as Manager on Duty, adhering to company policies and procedures.
  • Ensure the store team performs tasks and activities in accordance with the store plan, prioritizing as needed.
  • Address immediate customer service issues and provide coaching to Associates.
  • Exercise discretion regarding customer service policies to satisfy customers.
  • Maintain accurate Associate coverage in service areas for a positive customer experience.
  • Ensure Associates adhere to all operational procedures.
  • Communicate effectively with management and Associates when setting and addressing priorities.
  • Provide feedback, recognition, and coaching to Associates.
  • Partner with Management on Associate training needs to increase effectiveness.
  • Ensure adherence to all labor laws, policies, and procedures.
  • Promote credit and loyalty programs.
  • Support and participate in shrink reduction goals and programs.
  • Promote safety awareness and maintain a safe environment.

Requirements:

  • Able to work a flexible schedule, including nights and weekends.
  • Team player, working effectively with peers and supervisors.
  • Able to respond appropriately to changes in direction or unexpected situations.
  • Knowledge of company standard software, systems, and procedures.
  • Knowledge of merchandise flow in stores.
  • Proven problem-solving skills.
  • Able to effectively coach, delegate, and follow-up on multiple people/tasks.
  • Able to act quickly under challenging circumstances.
  • Capable of multi-tasking.
  • Superior communication and organizational skills with attention to detail.
  • 1 year retail experience, 6 months leadership experience.

Benefits:

  • Associate discount.
  • EAP.
  • Smoking cessation.
  • Bereavement.
  • 401(k) Associate contributions.
  • Child care & cell phone discounts.
  • Pet & legal insurance.
  • Credit union.
  • Referral bonuses.

Additional Benefits:

  • 401(k) match.
  • Medical/dental/vision.
  • HSA.
  • Health care FSA.
  • Life insurance.
  • Short/long term disability.
  • Paid parental leave.
  • Paid holidays/vacation/sick.
  • Auto/home insurance discounts.
  • Scholarship program.
  • Adoption assistance.

Starting Pay: $14.00 to $14.50 per hour.

Equal Employment Opportunity: We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.



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