Ambulatory Surgery Clinic Representative

3 weeks ago


Grosse Pointe, Michigan, United States Henry Ford Health System Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Registration Specialist to join our team at Henry Ford Health System. As a key member of our Ambulatory Surgery Clinic, you will be responsible for ensuring seamless patient registration and check-in processes, while providing exceptional customer service to our patients and families.

Key Responsibilities
  • Register patients for surgical procedures, ensuring accurate and complete information is collected and documented.
  • Verify patient insurance coverage and benefits, and obtain necessary authorizations and pre-certifications.
  • Process patient payments and handle cash collections, while maintaining a high level of customer satisfaction.
  • Collaborate with healthcare teams to ensure accurate and timely patient information is shared, and that patients receive necessary instructions and education.
  • Maintain accurate and up-to-date patient records, while adhering to HIPAA and other regulatory requirements.
  • Provide exceptional customer service, responding to patient inquiries and concerns in a timely and professional manner.
  • Participate in ongoing quality improvement initiatives, identifying areas for improvement and contributing to process enhancements.
Requirements
  • High School Diploma or equivalent required.
  • 1-2 years of experience in patient registration, medical office administration, or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare teams.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Basic computer skills, with experience in electronic medical records and practice management systems.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
What We Offer

As a valued member of our team, you will enjoy a competitive salary and benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement plan. You will also have access to ongoing training and development opportunities, as well as a supportive and collaborative work environment.



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