Fitness Operations Manager

2 weeks ago


Blaine, United States Crunch Fitness Full time
Job Title: Member Services Supervisor

About the Role:

The Member Services Supervisor is a key member of the Crunch Fitness team, responsible for delivering an exceptional member experience through the successful operation of the front desk and related departments. This role requires a strong leader who can motivate and train staff to provide top-notch customer service, while also ensuring the club meets Crunch standards for cleanliness, maintenance, safety, and security.

Key Responsibilities:

  • Recruit, train, and manage front desk staff to ensure excellent customer service
  • Implement and support company programs and promotions to drive new sales leads and membership growth
  • Oversee expense goals by managing payroll and general and administrative expenses
  • Ensure the club meets Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations
  • Conduct frequent facility walkthroughs to identify areas for improvement

Requirements:

  • Fitness management experience preferred
  • Current Cardiopulmonary Resuscitation (CPR) certification required
  • Excellent written and verbal communication skills
  • Strong leadership and administrative skills
  • Strong customer service skills

What We Offer:

Crunch Fitness offers a dynamic and supportive work environment, with opportunities for professional growth and development. As a Member Services Supervisor, you will be part of a team that is passionate about delivering an exceptional member experience and driving business results.



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