Fitness Operations Manager
2 weeks ago
About the Role:
The Member Services Supervisor is a key member of the Crunch Fitness team, responsible for delivering an exceptional member experience through the successful operation of the front desk and related departments. This role requires a strong leader who can motivate and train staff to provide top-notch customer service, while also ensuring the club meets Crunch standards for cleanliness, maintenance, safety, and security.
Key Responsibilities:
- Recruit, train, and manage front desk staff to ensure excellent customer service
- Implement and support company programs and promotions to drive new sales leads and membership growth
- Oversee expense goals by managing payroll and general and administrative expenses
- Ensure the club meets Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations
- Conduct frequent facility walkthroughs to identify areas for improvement
Requirements:
- Fitness management experience preferred
- Current Cardiopulmonary Resuscitation (CPR) certification required
- Excellent written and verbal communication skills
- Strong leadership and administrative skills
- Strong customer service skills
What We Offer:
Crunch Fitness offers a dynamic and supportive work environment, with opportunities for professional growth and development. As a Member Services Supervisor, you will be part of a team that is passionate about delivering an exceptional member experience and driving business results.
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