Call Center Support Specialist

5 days ago


East Syracuse, New York, United States Butler America Full time

We are looking for a highly organized and detail-oriented customer service representative to join our team at Butler America Aerospace, LLC.

This role requires strong analytical skills, accuracy, and attention to detail, with the ability to handle multiple tasks at once.

Key Responsibilities:

  • Provide exceptional customer support to homeowners via telephone and written communications.
  • Handle homeowner inquiries to assist with locating local service providers.
  • Manage all customer interactions via inbound/outbound phone, email, and written correspondence.
  • Assist consumers with troubleshooting Wi-Fi connectivity and Remote access on website or phone applications.
  • Communicate customer facing issues to management and identify areas of opportunity.

KEY QUALIFICATIONS:

  • Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred)
  • Ability to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude with the customer

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law

Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider us because we are committed to hiring and retaining a diverse workforce.

We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located.

Estimated salary: $17.50 - $22.00 per hour



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