Call Center Operations Supervisor

1 week ago


Syracuse, New York, United States Contact Community Services, Inc Full time
Job Summary:
Contact Community Services, Inc. is seeking a qualified Call Center Operations Supervisor to join our team. As a Call Center Operations Supervisor, you will oversee the daily operations of our call center, ensuring that calls are answered promptly and efficiently. This role requires strong leadership and management skills, as well as the ability to communicate effectively with staff and volunteers.

Key Responsibilities:
  • Oversee daily operations of the call center, including managing call volume and queue length.
  • Develop and implement policies and procedures to ensure efficient call handling.
  • Train and supervise staff and volunteers to ensure they have the necessary skills and knowledge to handle calls effectively.
  • Monitor and evaluate the performance of staff and volunteers, providing feedback and coaching as needed.

Requirements:
  • B.A. in Business Administration or related field of study.
  • Minimum 2 years of experience in call center management or a related field.
  • Strong leadership and management skills, with the ability to communicate effectively with staff and volunteers.

Salary and Benefits:
  • A competitive salary range of $25.50 - $26.00 per hour.
  • A hybrid work schedule can be discussed after training is complete.
  • The opportunity to make a meaningful difference in the lives of those in need.


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