Crisis Intervention Specialist
3 weeks ago
HOURS PER WEEK: Full Time 40 hours per week; Shift times may be subject to change based upon contractual and operational needs.
Job Summary:We are seeking a highly skilled and compassionate National Crisis Intervention Specialist to join our team at HopeLink Behavioral Health. As a Crisis Intervention Specialist, you will provide emotional support and crisis intervention to individuals in need through our 988 Suicide and Crisis Lifeline chat and text services.
Responsibilities:- Provide crisis intervention and emotional support to individuals in need through our 988 Suicide and Crisis Lifeline chat and text services.
- Respond to crisis contacts in a professional manner following established protocols.
- Maintain the confidentiality and privacy of information provided by callers.
- Adhere to the assigned shift schedule and follow program procedures when requesting coverage for an assigned shift.
- Attend and participate in scheduled supervisions and staff meetings, as well as debriefings as appropriate.
- Fulfill the required assigned trainings, participate in quality assurance measures, and on-shift collaboration to work through challenges.
- B.A. or B.S. preferred, degrees in Social Services, Psychology, Community, Public Health or Human Services.
- Ability to attend all training dates without conflict and successfully complete mandatory Crisis Services Training.
- Excellent written and oral communication skills; ability to articulate easily understood over chat and text-based service, along with phone skills due to outbound calls.
- Strong computer skills with various software - Microsoft Products proficient skills experience and proficient typing skills.
- Demonstrated knowledge and ability to make sound decisions under pressure.
- Weekend and holiday availability required.
HopeLink Behavioral Health is a nationally recognized Crisis Center of Excellence and Accredited 24/7/365 Contact Center. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We are an equal opportunity employer and are committed to diversity, equity, and inclusion. We are unable to hire in the following states: California, Illinois, Massachusetts, Michigan, New York, North Dakota, Ohio, Oregon, Washington, Wyoming.
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