Customer Service Representative
5 days ago
This is an exciting opportunity for a Customer Service Representative - Van Rentals to join our dynamic team at Zeeba CA LLC. As a key member of our staff, you will be responsible for providing top-notch customer service, managing daily operations, and ensuring the smooth delivery of our services.
The successful candidate will have a strong passion for delivering exceptional customer experiences, excellent communication skills, and the ability to work effectively in a fast-paced environment.
We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience.
Key Responsibilities:
- Maintaining our fleet of vans in ready condition
- Preparing accurate and complete rental and return documents
- Organizing daily/weekly reservations and fleet management
- Providing customers with assistance at the rental counter and during check-in/check-out processes
- Delivering vans to customers to/from other rental locations/airport
- Offering optional products to meet customer wants and needs
- Qualifying each customer using our company's rental requirement guidelines
- Providing customers with directions, maps, local area information, and relevant service information
- Ensuring accurate return dates and times on rental agreements
- Assisting customers by effectively resolving all customer service issues
Requirements:
- High school diploma or equivalent
- Willingness to work various shifts/hours – nights, weekends
- Age 21 or older
- Valid U.S. issued Driver's License with no more than one point on record. No drug or alcohol related conviction on driving record in the past 5 years
- Minimum 6 months of experience in a role where customer service was a key element of duties
- Capacity to learn extensive training material and apply it daily on the job
- Ability to work in a fast-paced environment and multi-task
- Punctuality, hard work, detail orientation, and multitasking abilities
- Capacity to handle high-pressure stress in a calm and collected manner
- Computer literacy and comfort using a computer
- Ability to lift and carry up to 80 pounds when/if required
Benefits:
We value our employees' time and effort and are committed to their success and future growth opportunities within the company. We offer paid time off and holiday pay. Additionally, we provide opportunities for career advancement and professional development.
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