Customer Success Manager

1 week ago

Austin, Texas, United States Workday Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our Central South team at Workday. As a key member of our Global Customer Success team, you will play a pivotal role in ensuring our most strategic customers realize maximum value from their Workday investments.

Responsibilities:
  • Develop and execute comprehensive adoption and value engagements to drive customer success and growth.
  • Act as a strategic partner with customers, understanding their objectives and driving product adoption by aligning Workday's features and functionality with their business needs.
  • Identify opportunities to upsell and cross-sell Workday services and offerings, leading to increased revenue and customer satisfaction.
  • Collaborate with cross-functional teams, including sales, services, and product management, to create a seamless and optimal customer experience.
  • Build and maintain strong relationships with customers, including key executives and decision-makers, to ensure their success and satisfaction with Workday.
Requirements:
  • 3-5 years of experience in customer success, with a proven track record of managing relationships in complex organizations.
  • 2+ years of experience in customer management within a software or SaaS environment, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels.
  • Functional domain expertise with Financials (in addition to HCM/Payroll) is preferred.
  • Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership.
  • Bachelor's degree or equivalent work experience; Business or Technical degree preferred.
About Workday

Workday is a leading provider of enterprise cloud applications for human resources, financial management, and planning. Our mission is to put our customers first and provide them with the tools and support they need to succeed. We are committed to fostering an inclusive, collaborative, and empowered environment for our employees, and we believe that our culture is a key differentiator in the market.

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer flexible work arrangements, including remote work options, to support our employees' work-life balance.

Workday is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

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