Multi-Unit Team Leader

2 weeks ago


Hampden, Massachusetts, United States H&R Block Full time
Multi-Unit Team Leader

At H&R Block, we're seeking a talented Multi-Unit Team Leader to join our team. As a key member of our leadership team, you'll be responsible for managing multiple tax offices, providing leadership and development to our associates, and driving growth and client satisfaction.

Key Responsibilities:
  • Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
  • Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets
  • Assist DGM in recruiting and interviewing candidates for tax office associate positions
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
  • Travel between offices as required
  • May prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment
Requirements:
  • People management experience, with the demonstrated ability to grow and develop associates
  • Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
  • Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
  • Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
  • Computer proficient with the ability to use MS Office
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
About H&R Block:

H&R Block is a leading provider of tax preparation and financial services. We're committed to helping our clients and associates achieve their goals and grow their businesses. Our company culture is built on the principles of trust, care, and connections, and we're dedicated to creating a workplace where everyone feels valued and supported.

We offer a range of benefits to our associates, including medical coverage, 401k retirement savings plan, and employee stock purchase plan. We're also committed to diversity and inclusion, and we welcome applications from candidates of all backgrounds.

If you're a motivated and experienced leader who is passionate about helping others, we'd love to hear from you. Apply now to join our team and take the first step towards a rewarding career with H&R Block.



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