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Investor Services Coordinator

2 months ago

Downey, California, United States AmeriNat Full time
Job Summary

We are seeking a highly skilled Investor Services Coordinator to join our team at AmeriNat. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our investors, providing exceptional customer service, and ensuring the smooth operation of our loan servicing and asset management services.

Key Responsibilities
  • Investor Relations
    • Develop and maintain strong relationships with investors through regular communication and proactive issue resolution.
    • Provide timely and accurate responses to investor inquiries, ensuring a high level of customer satisfaction.
  • Loan Servicing and Asset Management
    • Coordinate the servicing of loans, including payment processing, account maintenance, and portfolio management.
    • Manage and maintain accurate records of investor accounts, including loan balances, payment history, and other relevant information.
  • Communication and Collaboration
    • Communicate effectively with investors, internal teams, and external partners to ensure seamless service delivery.
    • Collaborate with colleagues to resolve issues, share knowledge, and improve processes.
  • Process Improvement and Compliance
    • Identify areas for process improvement and implement changes to enhance efficiency and effectiveness.
    • Ensure compliance with regulatory requirements and internal policies.
Requirements and Qualifications
  • 2 years of experience in loan servicing, asset management, or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office, particularly Excel.
  • Ability to read and interpret loan documents.
  • Ability to work in a fast-paced environment with attention to detail and accuracy.
Working Conditions

This is a sedentary role that requires sitting for most of the day. The ability to exert up to 10 pounds of force occasionally is required.

What We Offer

AmeriNat offers a competitive benefits package, including 401(k), performance incentives, paid medical, life, and long-term disability insurance, dental insurance, PTO, and holiday pay. We also offer opportunities for advancement and a business casual dress code.