HVAC Operations Leadership Position

7 days ago


Silver Spring, Maryland, United States Nextech Full time
About Us
At Nextech, we've built a reputation for quality, value, and integrity over 30 years. With a team of over 2,000 nationwide, we're America's largest HVAC/R service provider.

Our Commitment to Excellence
We strive to offer an exceptional work experience with opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, you'll find a home at Nextech. We boast outstanding review ratings on Indeed and Glassdoor, making us the premier destination for HVAC professionals.

Job Summary
The HVAC/R Service Operations Manager will oversee the operations of the service department as well as HVAC Technicians. In this role, you'll work directly with the team to support staff, organize, direct, coordinate and control service activities to achieve outstanding customer service & brand recognition.

Responsibilities
- Review company reports such as PMs, CINB, SLA and P&L and share with the team
- Take calls for customer escalation issues & provide solutions
- Ensure company goals are met monthly/quarterly/yearly
- Manage all Service-Level Agreements (SLA) with current/new clients
- Recruit, hire, and develop service operations teams
- Develop training plans for service support teams
- Deliver goals and metrics for assigned groups
- Evaluate and perform annual reviews
- Identify and communicate areas for improvement
- Conduct quality assurance on all work performed at customer facilities
- Cover in absence of next-level managers

Requirements
- 7+ years of management experience for an HVAC contracting business or building-related services company
- HVAC/R technical background
- Understanding of quality management principles and effective communication
- Experience with management and conflict resolution
- Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
- Ability to adapt to fast-paced environments and deadlines
- Excellent interpersonal and communication skills, both written and oral
- Advanced Microsoft Office and computer literacy

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