HVAC Operations Manager

7 days ago

Silver Spring, Maryland, United States Nextech Full time
Overview
Join the best in the industry at
Nextech
and embark on a rewarding career journey For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide,
Nextech
sets itself apart from other companies by being America's largest HVAC/R service provider.
As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team.
Nextech
boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining
Nextech
today
Role
The HVAC/R Service Operations Manager will oversee the operations of the service department as well as HVAC Technicians. In this role, the candidate will work directly with the team to support staff, organize, direct, coordinate and control service activities to achieve outstanding customer service & brand recognition. The ideal candidate will have previous HVAC Technical experience, high-energy, and be an effective communicator. This position is critical to the development of our operational team & quality of support we provide to our customers.
Company Benefits
Excellent Health Insurance options including a
FREE
employee only option
Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
FREE
life insurance equal to your annualized pay rate
401k with a 50% match up to the first 5% of your contributions
7 paid Holidays
2 paid Personal days
10 paid Vacation days
Min Compensation
USD $115,000.00/Yr.
Max Compensation
USD $130,000.00/Yr.
Responsibilities
Responsible for full financial for operations
Review company reports such as PMs, CINB, SLA and P&L and share with team
Take calls for customer escalation issues & being able to provide a solution
Ensure company goals are met monthly/quarterly/yearly
Manage all Service-Level Agreements (SLA) with current/new clients
Recruit, hire, and develop service operations team
Develop training plan for service support team
Delivery of goals and metrics for assigned group
Evaluate and perform annual reviews
Identify and communicate where improvements can be utilized
Quality assurance on all work performed at customer facilities
Cover in absence of the next level managers
Create, communicate, and send weekly activity schedule to VP of Operations
Qualifications
7+ years of Management experience for an HVAC contracting business or building-related services company
Have an HVAC/R Technical Background
Understanding of the principles of quality management with respect to effective communication
Experience with management and conflict resolution
Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
Ability to adapt to very fast-paced environment and deadlines
Excellent interpersonal and communication skills, both written and oral
Advanced Microsoft Office and computer literacy

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