Front Office Coordinator

4 weeks ago


Killington VT, United States Rutland Regional Medical Center Full time

Key Responsibilities:

As a Front Office Assistant at Rutland Regional Medical Center, you will serve as the initial point of contact for patients, referring offices, physicians, and providers. This role is crucial in maintaining the organization's customer service reputation.

Key Components:

  • Register patients with complete demographic, insurance, and clinical information to ensure accurate records and timely billing.
  • Provide accurate information regarding payments to patients and collect co-payments at the point of service.
  • Handle multiple incoming phone calls and face-to-face conversations with high levels of integrity, triaging, and trouble shooting.
  • Communicate with patients regarding visit information, such as arrival times and preparation for clinic visits, diagnostic testing, or procedures.
  • Assist clinical staff as needed and perform clerical duties to ensure timely patient care.

Requirements:

  • High School diploma or equivalent.
  • 2 years of secretarial experience or medical office training, including 1 year of patient or customer service experience.
  • Experience using a computerized health information system.
  • Excellent oral and written communication skills.
  • Strong knowledge of basic computer skills and moderate knowledge of Medical Terminology.

Pay Range: $23.46



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