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Luxury Hospitality Associate

2 months ago

Atlanta, Georgia, United States PS Full time

About PS

PS is a luxury hospitality company that specializes in providing private terminals for commercial flights. Our goal is to offer a unique and personalized experience for our guests, setting a new standard in luxury travel.

The Role: Member Associate (VIP Guest Services)

We are seeking a highly skilled and experienced Member Associate to join our team. As a Member Associate, you will be responsible for providing exceptional customer service to our esteemed guests, ensuring that every expectation is met and exceeded.

Key Responsibilities

  • Reservation Mastery: Lead PS guest experiences by having a thorough understanding of travel itinerary and anticipating needs, providing immaculate customer service.
  • Warm Welcome: Welcome guests with a personalized greeting upon arrival at PS, setting a tone of white glove service from the start.
  • Personal Guide: Personally escort members to their Private Suite or our Salon, offering a comprehensive introduction to exclusive features and amenities.
  • Luggage Concierge: Seamlessly handle and process PS customer luggage in accordance with PS airline agreements. Must be able to lift and push up to 70 lbs.
  • Elegant Security/Immigration Assistance: Escort guests through PS' on-site airport security with grace and efficiency. Greet members off arriving international flights at PS before escorting through on-site immigration.
  • Intensive Training and Support: Successfully complete 6-week program dedicated to reservation mastery. At the end of the program, each Associate will show competency in all aspects of Member Services VIP Guest Services role. Post-training, receive dedicated support from our exclusive onsite Control Room and hands on leadership, honing your skills to deliver immaculate guest experiences.
  • Exquisite Service: Provide attentive, gracious, and personable service that reflects our commitment to luxury and excellence.
  • Dynamic Flexibility: Adapt to the evolving needs of our high-profile environment, performing additional duties as required to ensure an unparalleled guest experience.

Requirements

  • Must pass a pre-employment background check including drug screening and TSA/CBP clearance.
  • Must be authorized to work in the United States.
  • Experience in customer service, airline and/or hospitality industry-related leadership role preferred.
  • Driver's License in good standing, active for a minimum of 1 year.
  • Experience working with high-end clients in a luxury hospitality setting required.
  • Minimum education requirement of High school Diploma/GED.
  • PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.

Full-Time Employee Benefits

  • Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability.
  • 401K retirement plan with company matching.
  • Health and Dependent care FSA and HSA with company matching.
  • Merit-based raises and bonuses.
  • 12 PTO Days / 6 Paid Sick Days Prorated Annually.
  • Monthly Health & Wellness and Cell phone reimbursement.
  • Paid training.
  • Parental benefits 100% paid up to 6 weeks.
  • Friends & Family Discounted PS Use.
  • Tuition Reimbursement.
  • A great career path with promotion opportunities.