Technical Network Engineer
3 weeks ago
Hirewell
About Us:
We're a forward-thinking company that's revolutionizing how businesses manage their IT infrastructure. Our platform streamlines the management of network devices, surveillance systems, communication tools, access control, and enterprise software – making it easier to navigate complex IT landscapes.
About This Role:
We're seeking a Technical Network Engineer to join our Enterprise Support Team. As a key member of our team, you'll be responsible for delivering exceptional technical support to our enterprise clients, leveraging your expertise in networking solutions and technologies.
Your Key Responsibilities:
- You will deliver technical assistance to enterprise clients via multiple communication channels, including phone, chat, and email.
- You will take ownership of customer inquiries, guiding them from the initial request to resolution.
- You will offer advice and training on best practices, product features, and solutions tailored to client needs.
- You will diagnose and troubleshoot technical issues, proposing temporary or permanent solutions as needed.
- You will identify and recreate bugs or challenges to improve the user experience.
- You will keep current with product updates, industry trends, and emerging technologies.
- You will partner with internal teams to provide actionable feedback for enhancing products and processes.
Required Skills and Qualifications:
- A genuine enthusiasm for technology and hands-on experience with networking solutions.
- In-depth understanding of networking concepts like routing, switching, security protocols, and VPNs.
- Familiarity with protocols such as TCP/IP and practical knowledge of operating systems like Linux.
- Strong analytical and troubleshooting skills with the ability to simplify complex solutions for clients.
- Adaptability to a fast-paced environment with evolving priorities and challenges.
- A focus on improving both user experience (UX) and customer experience (CX), with ideas for enhancing interactions and usability.
- Outstanding written and verbal communication skills.
What We Provide:
- A competitive salary between $95,000 - $145,000 annually, based on your qualifications and experience.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A 401(k) plan to help you plan for the future.
- Advanced tools and equipment to set up your own home lab.
- A modern office located in the heart of the city.
- A flexible hybrid work model, blending office and remote work opportunities.
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